We want to share with you the steps that we’ve taken to help reduce the risks posed by Covid-19. We closely follow national guidance as well as industry best practice to help prioritise the safety of guests, staff and our local community.
We’ve changed all of our shared dormitories into a selection of private rooms, all of which have their own en-suite bathroom. We have rooms to suit a variety of different group sizes. All rooms come with bed linen and towels provided, as well as with their own tea tray and fridge.
The communal kitchen and lounge are solely for use by guests staying within our main building. Each glamping pod is a self-contained unit, complete with their own kitchen and seating areas.
We know that some guests will prefer to stay in their own room and avoid the communal areas of the hostel. However, you may wish to use the shared lounge and kitchen area. Whilst this is done at your own risk, we have taken steps to help make the experience as safe as possible.
Our kitchen is closed for a deep-clean once a day. Between these times, there are always cleaning and disinfectant materials that you can make use of. There is adequate seating available for all guests in the spacious lounge and we also ask guests to wear a face covering when moving around the communal areas of the building.
We have multiple hand-sanitising stations throughout the building and all guests are encouraged to make use of these regularly. The communal areas will be closed for a short period each afternoon for deep-cleaning, along with more regular cleaning of high-contact surfaces. Cleaning products are also left available for you to use if you wish to do so. To reduce contact between staff and guests, we will not be entering guest rooms to clean during your stay. Your rooms will be deep-cleaned after your departure. We have also purchased a new disinfectant fogging machine, which will be used in the deep-cleaning of all areas.
We have made changes to reduce the contact between staff and guests, moving to a self check-in system. All guests will receive their guest registration card by email, which must be completed electronically prior to arrival. We have moved to a cash-free system – all payments will be taken by card, no later than the morning of guests’ arrival date. If you prefer to pay by BACS this must be received at least two days before your arrival date.
Once payment has been finalised and you have submitted your registration form, you will then receive an email containing two codes – one for the main entrance and one to retrieve your room key. Glamping pod guests do not require access to the main building, so will simply receive a single code to allow them to retrieve their pod key.